Stay informed about past services for repair shop customers | AutoRamp A Common Customer Dilemma For Auto Shops:autorampa
Inaccurate Memory of Past Services
If you’ve ever stood behind the service counter in a repair shop, sooner or later you had this conversation with a customer: “Hey, your car has been completely checked. It seems you need a right front wheel bearing today.” The customer replies, “You just replaced that at my last service, didn’t you?” There is an awkward silence on your end of the phone and a shuffling of papers as you search for information about this customer’s past service appointments. We’ve all been there; it’s incredibly inconvenient and worse, potentially damaging to your store’s reputation.
Accurately maintaining repair records for your customers is an essential part of running a successful store. It makes you appear more professional, gains customer trust and helps you avoid potentially harmful negative reviews.
Easily Record and Retrieve Vehicle Repair History
At AutoRamp, we hear all the time from stores that they just don’t have a good way to keep track of their customers’ repair history. They tell us about the awkward situations they’ve been in and the amount of money they’ve lost on warranty repairs that they weren’t actually responsible for.
AutoRamp’s innovative feature makes it easy to track your store’s specific metrics while keeping an eye on your bottom line. What are the most efficient jobs that make you the most money? Which technicians perform which services the fastest? Could you provide more training to grow your tech’s skills? Do you track hours per R.O.? Is it an easily solvable device problem? Do techies have some kind of incentive program that keeps them motivated to work quickly yet efficiently?
With the AutoRamp Repair Software system, you have all the information you need to answer these vital questions and make the changes that will take your store to the next level.
Check out AutoRamp’s auto repair shop software and schedule a demo today.
In AutoRamp’s store management software, every repair you perform is recorded in the individual customer profile and is easily searchable via our ‘Find All’ bar in the app. A quick search through repair history will keep you looking organized and professional.
Win the trust of customers
With AutoRamp, when someone says, “You just replaced that on my last shift, didn’t you?” you can reply quickly and confidently: “Actually we did the left rear wheel bearing and this is another repair. I’ll be happy to email you a copy of the previous invoice if you’d like.”
The management of auto repair shops has been a problem since the demand for repair services has increased. Auto repair shops deal with a variety of issues including management, repair parts buying and selling, and billing, all of which are hectic for one person to manage at once.
A lack of checks and balances for sales and purchases in the auto repair industry has been a problem that has plagued companies for years. However, this problem has been solved by the innovation of Auto Repair Software. This software performs exceptionally well in the market and gives much-needed convenience to auto repair shop entrepreneurs.
Most Important Features:
It is designed for small, medium and large car workshops.
The software is effective when it comes to cost savings.
The software allows you to increase the skills of your team.
It saves both time and precious money.
Maximize your Store’s Efficiency with AutoRamp
Does the time clock system your technicians use to tell you everything there is to know about the efficiency of your auto repair shop?
At AutoRamp, we believe time clocks should tell you more than just how much your technicians owe on payday. Of course, tracking payroll hours is important, but what if you could do it while better understanding exactly what your team’s time is spent on?
Your customers will feel cared for, valued and happy with such clear communication when it comes to their cars. With AutoRamp, everything is transparent and available at the touch of a button, making it easy to keep track of past services from customers.
Schedule a demo today to learn more about AutoRamp